Contact us
Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.
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Or drop us a message via email.
Other ways to reach us
UAE Office
The Onyx Towers - Office 313, P3 Floor, Tower 1, - The Greens - Dubai - UAE
Pakistan Office
106C, 11th Jami Commercial, Phase 7, DHA, Karachi - PK
Frequently asked questions:
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Are WhatsApp Conversations managed separately?
Yes, WhatsApp Conversation charges are managed and charged Separately by Meta. Every time you initiate a Conversation (Business Initiated Conversation) the price of that conversation is deducted from this recharge. This price varies according to user's country.
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What is a Customer Service Window / Session Window?
A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.You can intervene/respond with ANY kind of message within these 24 hours.
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Is it a Pre-paid Billing or Post-paid?
All billings are Pre-paid.
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How many Contacts Can I Import?
You can Import Unlimited Contacts to the wetarseel Dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.
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Is there any WhatsApp Business API procurement fee for a brand/business?
No. Wetarseel don’t charge a single penny to procure the WhatsApp Business API for a Brand/Business. Businesses can procure the API for completely Free through Wetarseel.
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