Wetarseel Now Offers TikTok Direct Message

Now you can reply to your TikTok customers directly from Wetarseel—just like WhatsApp, Instagram, and Messenger.

At Wetarseel, our mission has always been simple: make it easy for businesses to talk to their customers, no matter where they are. We started by offering a powerful WhatsApp Business API solution, and today we’re excited to take a big step forward: Wetarseel now supports TikTok Direct Messages (DMs).

This means your business can now connect with TikTok users directly inside the same Wetarseel platform you already use for WhatsApp, Instagram, and Messenger.

Why TikTok Matters For Businesses

TikTok isn’t just about fun videos anymore—it’s a place where people discover brands, ask questions, and make buying decisions. With over a billion monthly active users, TikTok has become one of the most powerful platforms for connecting with your audience.

But here’s the challenge: when customers want to message your TikTok business account, keeping track of those conversations can get messy. Switching between TikTok, WhatsApp, Instagram, and email is time-consuming and confusing.

That’s where Wetarseel comes in.

What TikTok Direct Messages with Wetarseel Mean for You

Manage TikTok messages in one place

All your TikTok DMs show up in the Wetarseel dashboard, right next to WhatsApp and Instagram chats. No more app-switching.

Use automation

Set up chatbots and auto-replies to handle FAQs, send links, or guide customers to products—even on TikTok.

Reply faster

When a TikTok user messages your business, your team can respond instantly from Wetarseel.

Stay organized as a team

Assign conversations to different agents, track responses, and never leave a customer waiting.

Measure performance

See analytics and insights about your TikTok conversations, so you know what’s working.

A Simple Example

Imagine you run an online clothing store. A TikTok user watches your latest fashion reel and sends your account a DM:
“Do you ship to Dubai?”

❌ Without Wetarseel

You’d have to open TikTok, check the message, reply, then go back to WhatsApp or Instagram to answer other customers.

✅ With Wetarseel

That TikTok message shows up in your Wetarseel inbox, right alongside WhatsApp and Instagram messages. You reply instantly, your customer gets the answer they need, and you’ve saved yourself time and effort.

How to Get Started with TikTok DMs on Wetarseel

We have made it as easy as possible:

Log in to your Wetarseel account.
Go to Settings → Channels → TikTok.
Connect your TikTok Business account.

That’s it! All future TikTok DMs will now appear in your Wetarseel inbox.

From there, you can set up automation, assign team members, or just start chatting directly.

Why This Is Great for Everyone

For small businesses

Handle all your customer messages in one place, even if you don’t have a big team.

For growing brands

Use Wetarseel’s analytics and automation to scale up without losing the personal touch.

For large companies

Centralize support across WhatsApp, TikTok, Instagram, and Messenger for maximum efficiency.q2

Final Words

At Wetarseel, we believe customer conversations should be easy, fast, and meaningful. By adding TikTok Direct Messages to our platform, we’re giving you another powerful way to connect with your audience—without adding extra work for your team.

Whether you’re a small shop or a big brand, this new feature helps you stay closer to your customers, build stronger relationships, and grow your business.