WhatsApp API For Logistics

here’s what most businesses want to know.

Keep your customers informed, reduce your team’s workload, and make your entire delivery process smoother with the WhatsApp Business API.

Why WhatsApp API for Logistics

If you’re in logistics, you already know the biggest question customers ask: “Where is my order?” The truth is, most delivery issues like, missed parcels, repeated calls, unhappy customers, come down to poor communication.

This is where the WhatsApp API for logistics changes everything.

It lets you send instant delivery updates, share live tracking links, handle customer queries 24/7, and even reduce failed deliveries—all inside the app your customers already use every day.

Delivery journey with Wetarseel using WhatsApp API

How WhatsApp API Works in Delivery Tracking

Order Confirmed

Customer instantly receives a confirmation message.

Shipped

WhatsApp notification with tracking details is triggered automatically

Out for Delivery

Customer gets a real-time update or live driver tracking link.

Delivered

Final confirmation message is sent, optionally with proof of delivery

Post-Delivery

Follow-up message for feedback, issue reporting, or future offers.

Frequently Asked Questions

What is the WhatsApp API for logistics?

It’s the official business solution that allows logistics companies to automate communication—like delivery updates, tracking, chatbot support—directly via WhatsApp.

Can customers track shipments using WhatsApp?

Yes! You can send live tracking links, shipment updates, or allow chatbot-based status checks—all within WhatsApp.

How is WhatsApp API different from the regular Business App?

The API supports automation, multi-agent use, integration with CRM/ERP systems, template messaging, and scalable workflows—not possible with the basic app.

Can users reschedule deliveries via WhatsApp?

Yes, interactive messages can allow customers to confirm or reschedule delivery directly from chat.

How do I implement WhatsApp API for logistics?

Steps include choosing a WhatsApp Business Solution Provider, setting up API credentials, integrating with logistics systems, creating approved message templates, deploying chatbots, and monitoring effectiveness.