Confirm cash-on-delivery orders on WhatsApp, automatically
Fake, mistaken and abandoned COD orders cost you shipping, packaging and time. Send every COD customer a WhatsApp message with one-tap Confirm and Cancel buttons, and only ship orders that are real.
Talk to our team Chat on WhatsAppWhy COD orders need confirmation
Returns to origin
A parcel that is refused at the door still costs you forward and return shipping.
Wrong or incomplete addresses
Couriers lose time on addresses that were never checked with the customer.
Prank and duplicate orders
Without a payment upfront, there is no commitment. A quick confirmation filters these out.
Slow phone calls
Calling every customer does not scale. WhatsApp messages get answered when it suits the customer.
This matters most where COD is common, such as Pakistan, the UAE and India.
How WhatsApp COD confirmation works
A customer places a COD order
Your store sends the order details to Wetarseel when the order is created.
A confirmation message goes out within minutes
The customer gets a WhatsApp message with the order summary, address and total, and two buttons.
One tap to confirm or cancel
The reply updates the order status. You can also let customers correct the address in the chat.
Only confirmed orders are shipped
Unanswered orders get one polite reminder. After that your team decides whether to call, hold or cancel.
Example COD confirmation message
Business-initiated messages like this one are sent as utility templates that must be approved first. Quick-reply buttons let the customer answer in a single tap.
Follow-up templates you may need: a gentle reminder if there is no reply, a shipping update with the tracking link, and a delivery-day heads-up. Browse more copy-and-paste WhatsApp templates.
Set it up with Wetarseel
- Connect your WhatsApp Business API number. Wetarseel helps you onboard the official API.
- Connect your store. Link Shopify or WooCommerce, or send orders to us through the API.
- Create and approve the templates above in English, Urdu, Arabic or the language your customers use.
- Build the flow. Trigger on COD orders only, set the reminder delay and decide what happens on confirm, cancel or no reply. See our chatbot flow builder.
- Track the results. Compare confirmation rate, cancelled orders and returned parcels before and after.
Best practices
- Get opt-in at checkout and say you will contact the customer on WhatsApp. Read the opt-in rules.
- Send right after the order, while the customer is still thinking about it.
- Send at most one reminder and keep the tone friendly.
- Offer a human option for customers who want to change items or talk to someone.
- Combine with abandoned cart recovery to win back customers who never finished checkout. Here is our abandoned cart guide.
Frequently asked questions
Does this work with COD in Pakistan, the UAE and India?
Yes. The flow is the same in any country where customers pay on delivery. You can write the messages in the language your customers prefer.
Do customers need to have saved my number?
No. On the WhatsApp Business API you can message opted-in customers with an approved template without them saving your number.
Will it work with my store platform?
We support Shopify and WooCommerce, and any store that can send order data through our API or webhooks. Talk to us about your setup.
Is the cost per message?
WhatsApp charges per template message under Meta’s pricing, and utility messages are priced differently from marketing. See our pricing page for current plans.
Ship fewer fake orders
Tell us about your store and we will show you the COD confirmation flow working.
Talk to our team Chat on WhatsApp
