WhatsApp CRM software built on the official Business API
Stop running sales and support from personal phones and spreadsheets. Manage every WhatsApp lead and customer in one shared workspace on the official WhatsApp Business API.
Start a free trial Chat on WhatsAppWhat is a WhatsApp CRM?
A WhatsApp CRM links your customer records to your WhatsApp conversations. Every chat is tied to a contact, so your team can see the history, add tags, assign the conversation to the right person and follow up at the right time. Because it runs on the official WhatsApp Business API, many agents can work from one number, and you can send approved template messages to opted-in customers at scale.
What you can do with Wetarseel CRM
Contacts and custom attributes
Store customer details and add unlimited custom attributes such as city, plan or order value.
Tags and segmentation
Group customers with unlimited tags and segment them for targeted messages.
Smart lists
Build lists that filter customers by tags and attributes so you reach the right people.
Shared team inbox
Everyone works from one inbox on one number. Search conversations and filter by tag or agent. Read more about the team inbox.
Chat assignment
Assign conversations to agents so every customer has an owner and nothing gets missed.
Campaigns and drip sequences
Schedule broadcasts to opted-in customers and run drip campaigns on the Scale plan.
Chatbot flows with human handover
Capture and qualify leads automatically, then hand over to an agent. See the flow builder.
Reports and agent activity
Review campaign and inbox analytics, agent activity and team performance.
How it works
Capture leads from every source
Website forms, Click-to-WhatsApp ads, QR codes, links and imported lists all land in one place.
Qualify automatically
A chatbot flow asks the first questions, tags the lead and routes it.
Assign and reply
The right agent picks up the chat from the shared inbox with the full history in front of them.
Follow up and measure
Send reminders and campaigns to segments, then track activity and results in your reports.
Who uses a WhatsApp CRM
- Sales teams that get leads from ads and websites and need fast replies. Example: car dealers and showrooms.
- Support teams that answer the same questions every day and need assignment and hand-offs.
- Online stores that want order updates and cart recovery tied to customer records. See our Shopify and WooCommerce guide.
- Schools and service businesses that manage admissions, bookings and reminders. See education use cases.
Already use another CRM? Connect it
Wetarseel works with the CRM you already have. Because our API uses standard REST and webhooks, you can connect HubSpot, Salesforce, Zoho, helpdesk tools or your own system so WhatsApp conversations and contacts stay in sync. Read our guide to connecting the WhatsApp API with your CRM, the webhook reference and the integrations page. Using an integration platform such as n8n also works.
Plans and pricing
| Plan | Price per month | What is included |
|---|---|---|
| Starter | $50 monthly or $45 billed yearly | 1 phone number, up to 3 agents, CRM, segmentation, scheduled campaigns, team inbox, green tick verification, 10K customers per month |
| Scale | $100 monthly or $90 billed yearly | 1 phone number, up to 5 agents, everything in Starter plus drip campaigns, smart retry, smart lists, 20K customers per month |
| Enterprise | Custom | Custom limits, API access, special customization and 24/7 support |
Prices exclude taxes and Meta’s per-message charges, which Wetarseel passes through with no markup. Estimate your total with the WhatsApp API pricing calculator or see the full pricing page.
Frequently asked questions
What is the best WhatsApp CRM?
The best choice depends on your team size, channels and budget. Look for a CRM built on the official WhatsApp Business API, with a shared inbox, tags and segments, assignment, campaigns and reports. Wetarseel includes the core of these from $45 a month billed yearly; see the plan table for what each plan adds.
Do I need the official WhatsApp Business API for a CRM?
For teams, yes. The official API lets many agents share one number, automate replies and send approved templates at scale without risking your number.
Can I import my existing contacts?
Yes. You can bring in contacts through bulk upload. Only message people who have opted in. Read our opt-in rules.
Can I connect Wetarseel to HubSpot, Salesforce or Zoho?
Yes, through our REST API and webhooks, or an integration platform. Our team can help you plan the connection.
Is there a free trial?
Yes. Starter and Scale both include a free trial with no credit card required.
See your WhatsApp CRM in action
Start a free trial, or ask us for a walkthrough of the inbox, segments and campaigns.
Start a free trial Talk to our team
